PRIVACY POLICY

Effective Date: September 16, 2026

Texas Imaging Network ("Texas Imaging," "we," "us," or "our") is a diagnostic imaging provider serving patients, physicians, and healthcare providers across the Houston and greater Texas area. We respect your privacy and are committed to protecting the personal and health information entrusted to us. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website or interact with our online services.

1. Scope of This Policy

This Privacy Policy applies to:

• This website and all of its pages, including our services and locations pages;
• Information you submit through the website, such as newsletter sign-ups;
• Access to the PACS and staff portals linked from this website; and
• Communications you send us by phone, fax, or email in connection with the website.

This Privacy Policy applies to all Texas Imaging Network locations listed in the Contact Us section below.

2. Protected Health Information (HIPAA)

As a healthcare provider, Texas Imaging Network is a "covered entity" under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and is also subject to the Texas Medical Records Privacy Act (Texas Health & Safety Code, Chapter 181). Health information we create or receive while providing imaging services — such as MRI, Upright MRI, CT scans, X-rays, ultrasounds, arthrograms, myelograms, and epidural steroid injections (ESI) — is Protected Health Information ("PHI").

Our use and disclosure of PHI is governed by our Notice of Privacy Practices, which is provided to patients at each of our centers and is available on request. If this Privacy Policy conflicts with our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices controls.

Please do not send medical records, imaging results, or other sensitive health information through the newsletter form or by regular email. Contact your imaging center directly by phone for questions about your care.

3. Information We Collect

Information you provide to us

• Newsletter sign-up: your email address, when you subscribe for updates and health tips.
• Contact and scheduling information: your name, phone number, email address, and the reason for your inquiry when you call, fax, or email one of our centers.
• Patient information: when you schedule or receive services, we may collect demographic details, physician referrals and orders, insurance information (including HMO, PPO, and POS plan details), and medical history. This information is handled as PHI under HIPAA.
• Portal account information: login credentials and related account details for authorized physicians, drivers, and managers who use our portals.

Information collected automatically

When you visit our website, our hosting provider and third-party services may automatically collect:

• IP address and approximate location;
• Browser type, device type, and operating system;
• Pages viewed, referring website, and the date and time of your visit.

4. How We Use Information

We use the information we collect to:

• Schedule appointments and provide diagnostic imaging services;
• Communicate with you and your referring physician about your care;
• Verify insurance coverage and process billing;
• Send newsletters, updates, and health tips you have subscribed to;
• Provide secure access to PACS images and reports for authorized physicians;
• Support our internal operations, including our driver and manager portals;
• Operate, maintain, secure, and improve our website; and
• Comply with legal, regulatory, and accreditation requirements.

We do not sell your personal information or your health information.

5. How We Share Information

We may share information only as described below or as permitted by law:

• Healthcare providers: your referring physician and the licensed radiologists who interpret your studies.
• Insurance companies and payers: including HMOs, PPOs, and POS plans, for payment and coverage purposes.
• Service providers: vendors who help us operate our website, host data, send communications, or manage our systems. Vendors that handle PHI are bound by HIPAA Business Associate Agreements.
• Legal and safety: when required by law, subpoena, or court order, or to protect the rights, safety, and property of our patients, staff, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to applicable law.

6. PACS & Portal Logins

Our website provides links to secure portals, including PACS (Picture Archiving and Communication System) access for physicians and login portals for our drivers and managers. These portals are restricted to authorized users only. If you are given access, you are responsible for keeping your login credentials confidential and for all activity under your account. Please notify us right away if you suspect unauthorized access.

Information in these portals is used only to support patient care and our internal operations, and is protected by access controls and the safeguards described in this policy.

7. Cookies & Third-Party Services

Our website may use cookies and similar technologies that are needed for the site and portals to work properly, such as keeping you signed in. You can set your browser to refuse or delete cookies, but some features may not work as intended.

We rely on the following third-party services to run the website:

• Google Firebase — website hosting and portal authentication;
• jsDelivr — content delivery network used to load website scripts;
• Social media platforms (Facebook, X/Twitter, LinkedIn, Instagram) — only when you click our social media links.

These providers may collect technical information such as your IP address according to their own privacy policies. We do not use website tracking technologies to share PHI with advertising platforms.

8. Data Security

We use administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections, access controls, and staff training on HIPAA and privacy practices. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security. If a breach of unsecured PHI occurs, we will notify affected individuals as required by law.

9. Data Retention

We keep personal information only as long as needed for the purposes described in this policy. Medical records and imaging studies are kept for the periods required by Texas and federal law. Newsletter subscriber information is kept until you unsubscribe.

10. Your Rights & Choices

Depending on your relationship with us and applicable law, you have the right to:

• Access and get a copy of your medical records and imaging studies;
• Request corrections to your health information;
• Request limits on certain uses and disclosures of your PHI;
• Request confidential communications;
• Receive an accounting of certain disclosures of your PHI;
• Unsubscribe from our newsletter at any time using the link in any email or by contacting us; and
• File a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

To exercise any of these rights, contact us using the information below.

11. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website. Health information about minor patients is collected through their parent or legal guardian and protected under HIPAA.

12. Links to Other Websites

Our website may link to third-party websites, including social media platforms and external portals. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the Effective Date above. Please check this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or want to exercise your rights, please contact our Privacy Officer:

Texas Imaging Network — Privacy Officer
info@texasimaging.com

You may also reach any of our centers directly:

For more details about each center, visit our Locations or Contact Us pages.